Privacy Policy
How SwiftDrains collects, uses, stores, and protects information when you contact us, request a quote, or submit a drainage enquiry.
Who we are
SwiftDrains provides emergency drain unblocking and drainage enquiry handling across Swansea and South Wales.
Website: swiftdrains.uk
Phone: 07380 395456
Email: [ADD BUSINESS EMAIL HERE]
Privacy questions can be sent to us using the contact details above.
Information we collect
We may collect personal information that you choose to provide when contacting us, submitting a form, calling us, or requesting help with a drainage issue. This may include:
Name
Phone number
Email address
Address or postcode
Details of the drainage issue
Photos or information you choose to send
Preferred contact method
Website enquiry details, such as page visited or enquiry source
How we use your information
We use personal information to:
Respond to enquiries
Provide quotes or callout information
Arrange drainage services
Communicate about your enquiry or job
Improve our website and customer experience
Keep business records
Meet legal or regulatory requirements where necessary
Legal basis for using information
We may use personal information where it is necessary to respond to an enquiry, take steps before providing a service, carry out a requested service, operate our business, or meet legal obligations.
In most cases, we rely on legitimate interests, contract-related processing, or legal obligations depending on the nature of the enquiry.
Sharing information
Where necessary, we may share enquiry details with trusted drainage contractors, engineers, service partners, or suppliers so they can respond to your request or help arrange a callout.
We may also use website hosting, form, email, phone, analytics, advertising, or call tracking providers to help operate the website and manage enquiries.
We do not sell personal information.
Cookies and tracking
Our website may use cookies, analytics tools, advertising pixels, form tracking, or call tracking tools to understand how visitors use the site, measure marketing performance, and improve the service.
Where required, cookie consent options should be provided through the website.
How long we keep information
We keep personal information only for as long as necessary to respond to enquiries, manage customer communication, maintain business records, resolve disputes, or meet legal requirements.
Your rights
Depending on the circumstances, you may have the right to request access to your personal information, correction, deletion, restriction, objection, or data portability.
To make a privacy request, contact SwiftDrains using the details on this page.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your personal information has been handled.
Contact us
For privacy questions, contact:
SwiftDrains
Website: swiftdrains.uk
Phone: 07380 395456
Email: [ADD BUSINESS EMAIL HERE]
Last updated: 1 July 2026